FAQ's

Have questions? We’re here to help.
Below are answers to some of the most common mortgage questions.

What is the difference between pre-approval and pre-qualification?

Pre-approval is a more thorough and reliable process than pre-qualification. During pre-qualification, a loan officer asks a few basic questions and may issue a pre-qualification letter based on the information provided.

Pre-approval, however, involves a detailed review of your financial situation, similar to a full loan approval—excluding the appraisal and title search. Because of this, a pre-approval can strengthen your offer and position you more competitively, similar to a cash buyer.

When does it make sense to refinance?

Refinancing is typically done to save money, either by securing a lower interest rate or shortening the loan term. It can also help you switch from an adjustable-rate mortgage to a fixed-rate loan or consolidate debt.

To determine if refinancing makes financial sense, calculate your “break-even point”:

Determine the total cost of refinancing

Calculate your monthly savings

Divide the total cost by the monthly savings

If you plan to stay in your home longer than the break-even period, refinancing may be a smart financial move. Since refinancing can be complex, it’s best to consult a mortgage professional.

What is a rate lock?

A rate lock is an agreement between you and your lender that guarantees a specific interest rate for a set period of time. It typically includes four components: the loan program, interest rate, points, and the length of the lock.

What is the difference between a mortgage broker and a lender?

A mortgage broker works with multiple lenders to find the best loan options for your needs. They guide you through the process, collect your documentation, and help prepare your loan file.

A lender, on the other hand, is the institution that ultimately reviews (underwrites) and funds the loan, determining whether you qualify based on risk.

Will I save money by going directly to a lender?

Not necessarily. Mortgage brokers often have access to multiple lenders and can compare a wide range of loan options to find the best terms.

Because brokers work with many lenders, sometimes 25 or more, they can also help borrowers with unique situations, such as lower credit scores, minimal down payments, or non-owner-occupied properties.

What is a fully documented loan?

A fully documented loan requires verification of both your income and assets. This includes confirming employment, reviewing bank statements, and validating income through documents like W-2s and pay stubs.

Some alternative documentation options may allow the use of copies of these documents to streamline the process.

What are the other types of loans?

There are several alternative loan types designed to fit different financial situations:

Stated Income / Verified Assets: Income is stated but not verified; assets are verified.

No Ratio Loans: Income is verified but not used to determine eligibility.

No Income Loans: Income is not disclosed; assets are verified.

No Asset Loans: Income is verified; assets are not disclosed.

No Income / No Asset Loans: Neither income nor assets are disclosed.

Each option has specific requirements and is suited for different borrower needs.

What is a Loan Estimate (LE)?

A Loan Estimate is a document provided by your lender within three business days of receiving your application. It outlines your loan terms, projected payments, and closing costs.

This document replaced the former “Good Faith Estimate.

What is a conforming loan?

A conforming loan meets the guidelines set by government-sponsored entities like Fannie Mae and Freddie Mac, making it eligible for purchase by these organizations.

What is a jumbo mortgage?

A jumbo mortgage exceeds the loan limits set for conforming loans and cannot be purchased by Fannie Mae or Freddie Mac. These loans are typically used for higher-value properties.

What are points?

Points are fees paid to the lender in exchange for a lower interest rate. One point equals 1% of the loan amount.

For example, 2 points on a $200,000 loan would cost $4,000. Points can often be paid upfront or rolled into the loan balance.

What is a pre-qualification?

Pre-qualification is an initial assessment of your financial situation to determine if you may qualify for a loan. It is based on information you provide and does not typically include a review of your credit history.

Because it is not fully verified, pre-qualification is less reliable than pre-approval.

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